Booking and Cancellation Policy Terms & Conditions
Cancellation, Failure to Arrive for Appointments and Late Arrival
Please note that a £30 administration fee will be charged if you have cancelled/rescheduled any appointment less than 24 hours prior to the appointment time. All missed appointments will also be charged at the same rate. Patients who have pre-purchased a course of treatment will forfeit one of the treatments.
Late arrival may result in reduced treatment time or forfeiting of the appointment. loveSkin clinic will endeavour to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance and an alternative appointment will be offered.
Please note that cancellations can only be made between 09:00 – 18:00 Monday to Friday and Saturday 10:00 – 14:00.
To Amend or Cancel your Appointment
Please phone loveSkin on 0161 763 9855 or email email@example.com. If you need to change your appointment, we cannot accept out of hours messages. We’re available to take your call between the hours of:
- 09:00 – 18:00 Monday to Friday
- 10:00 – 14:00 Saturday
Products are ordered in advance for treatments. If a product or prescription medicine was ordered for a specific appointment made by you and paid for in advance by loveSkin clinic and you will be charged for the product if you fail to keep you appointment.
Please note if you are unsuitable for treatment due to being tanned in any way i.e. fake tan, sun beds and sun exposure, patients who have:
- Purchased a course of treatments will forfeit one of the treatments.
- Purchased single laser treatments will be charged the full cost of the treatment.
All pre-paid courses are non-refundable and valid for 18 months from the date of booking.
When you spend £120 or more you will receive a £10 Gift Voucher / Credit towards future treatments or products purchased, either as a gift voucher or credit.
Offers and Promotions
loveSkin payment plan is only available for treatments or courses booked over £500 and at our discretion.
Discounts are not valid in conjunction with any other current offer/promotion and exclude consultations. All offers are subject to a full consultation and patient suitability.
All offers are subject to availability and loveSkin reserves the right to withdraw offers at any time.
When taking advantage of treatment offers patients must make their payment before the offer expires. If patient is using our finance schemes they must start their payments before the offer expires.
Full payment of discounted treatments or courses at open evenings must be taken on the night, unless you opt for our loveSkin payment plan for treatment courses, in which case we require the first month’s deposit of 50% of the total course amount to be paid on the night.